Summary
In this conversation, Pat and John discuss Life Plan communities, also known as Continuing Care Retirement Communities (CCRCs). They explore the concept of senior living and the different levels of care available in these communities. John also highlights the limited number of Life Plan communities in Colorado Springs and the aging population in America.
Overall, the discussion provides background information on what a Life Plan community is and its significance in the senior living industry. The Midwest is much older than the Mountain States and the West Coast, which is reflected in the population flow and growth of senior living and Life Plan communities across the United States. The Baby Boomer generation, also known as the Age Wave, is now entering the senior living market and driving demand for quality and choice. The industry is responding to these changing demographics, but there are still many Baby Boomers to accommodate. The interaction and energizing interaction with future residents is a key aspect of senior living communities.
The principal theme of this part of the conversation is the desire for ‘certainty’ and ‘control in life.’ The conversation explores how people seek predictability and security in their lives, especially when it comes to planning for the future and leaving a legacy. The concept of a Life Plan community is discussed as a way for individuals to have a self-directed life while also having the support and amenities they desire. The conversation also touches on the importance of cognitive health in maintaining certainty and making decisions. The conversation explores the idea of making decisions and taking control of one’s life. It discusses the fear of making mistakes and the uncertainty of outcomes. The concept of loss aversion and the importance of investing in oneself are also touched upon. The conversation emphasizes the need for individuals to build their own life plan and take responsibility for their actions. It concludes with the idea that being in control of one’s life brings peace of mind and a sense of empowerment.
The conversation explores the concept of senior living communities and the factors that contribute to their success. It discusses the importance of staff and the quality of care they provide, as well as the role of residents in creating a positive culture. The conversation also touches on the idea that senior living communities have evolved and changed over time, and that each community has its own unique character and culture. Overall, the conversation emphasizes the rewarding nature of life in a well-designed and well-managed senior living community.
The staff and residents make a difference in senior living communities. Providing better careers, pay, benefits, and amenities for the staff leads to better resident satisfaction. Life Plan communities consist of three or more levels of living, such as cottages, independent living, assisted living, memory care, and skilled nursing. The staff is what makes life predictable and provides a foundation for a fulfilling life. In this part of the conversation, Amy asks Pat about what he looks forward to most about living at Aberdeen Ridge. Pat mentions that he looks forward to living there and interacting with the staff, who he describes as outstanding. John also mentions that for staff senior living becomes an addiction and that the psychic benefits of senior living are not quantifiable. John emphasizes the importance of the staff in creating a culture of excellence and establishing the work ethic of the community. Amy then asks John about the hunt for great employee talent and how it has impacted Greystone Communities and PMMA. John mentions an impactful hospitality training program Greystone has put together for the staffs of the CCRCs they are involved in. The conversation discusses the importance of recognition and appreciation in senior living communities. It highlights the need for improved pay, benefits, and overall working conditions to attract and retain staff. The conversation also emphasizes the value of creating a welcoming and livable environment for both residents and employees.
The conversation concludes with expressions of gratitude for the day and the community. The hosts reflect on the positive experiences and interactions they had during the previous seminar event that day. They express gratitude for the opportunity to connect with others and the confidence they have that Aberdeen Ridge will be a great place to live. The conversation explored the topic of senior living and the importance of challenging assumptions and biases. It highlights the benefits of senior living communities and the social connections they provide. The hosts express gratitude for the opportunity to hear people’s stories and gain new perspectives. The conversation ends with a discussion on the transformation that can occur when we open ourselves up to new experiences and ideas.
Keywords
life plan communities, continuing care retirement communities, senior living, levels of care, Colorado Springs, aging population, Midwest, Mountain States, West Coast, population flow, growth, senior living, Life Plan communities, Baby Boomers, Age Wave, quality, choice, industry, changing demographics, future residents, certainty, control, predictability, security, life plan community, self-directed life, support, amenities, future planning, legacy, cognitive health, decision-making, decisions, control, mistakes, uncertainty, loss aversion, investing in oneself, life plan, responsibility, peace of mind, empowerment, senior living communities, staff, quality of care, residents, culture, evolving, unique character, staff, residents, senior living, careers, pay, benefits, amenities, life plan communities, levels of living, cottages, independent living, assisted living, memory care, skilled nursing, senior living, staff, excellence, addiction, psychic benefits, talent hunt, hospitality training program, recognition, appreciation, senior living, pay, benefits, working conditions, staff, environment, gratitude, community, positive experiences, connections, confidence, senior living, assumptions, biases, benefits, social connections, gratitude, transformation
Takeaways
- Life Plan communities, also known as Continuing Care Retirement Communities (CCRCs), offer different levels of care for seniors.
- There are a limited number of Life Plan communities in Colorado Springs.
- Life Plan communities play a significant role in meeting the needs of the aging population in America. The Midwest is older than the Mountain Sates and the West Coast, leading to a different population flow and growth of senior living communities.
- The Baby Boomer generation, known as the Age Wave, is now entering the senior living market and driving demand for quality and choice.
- The industry is responding to the changing demographics, but there are still many Baby Boomers to accommodate.
- The interaction with future residents is an important aspect of senior living communities. Many people desire certainty and control in their lives.
- Life Plan communities offer a way to have a self-directed life while also having support and amenities.
- Cognitive health is important for maintaining certainty and making decisions.
- Planning for the future and leaving a legacy are common motivations for seeking certainty and control. Making decisions and taking control of one’s life is important
- Fear of making mistakes and uncertainty of outcomes can hold people back
- Investing in oneself and building a life plan is crucial
- Taking responsibility for one’s actions leads to empowerment and peace of mind The staff in senior living communities play a crucial role in providing care and creating a positive environment.
- Residents contribute to the culture of a senior living community and can make it a rewarding place to live.
- Senior living communities have evolved and changed over time, and each community has its own unique character.
- The quality of care and the overall experience in a senior living community can vary based on the staff and the culture of the community. The staff plays a crucial role in the satisfaction of residents in senior living communities.
- Providing better careers, pay, benefits, and amenities for the staff leads to better resident satisfaction.
- Life plan communities consist of multiple levels of living, including cottages, independent living, assisted living, memory care, and skilled nursing.
- The staff is what makes life predictable and provides a foundation for a fulfilling life. The staff at Greystone is outstanding and plays a crucial role in creating a culture of excellence.
- Senior living becomes an addiction and offers psychic benefits that are not quantifiable.
- The hunt for great talent in the hospitality industry has impacted Greystone.
- Greystone has developed an impactful hospitality training program for the staffs of the CCRCs they are involved in. Recognition and appreciation are crucial in senior living communities
- Improving pay and benefits is essential for attracting and retaining staff
- Creating a welcoming and livable environment is important for both residents and employees Expressing gratitude for positive experiences and interactions
- Appreciating the opportunity to connect with others
- Having confidence in the community’s ability to serve its residents, Senior living communities offer social benefits and opportunities for connection.
- Challenging assumptions and biases is important for personal growth.
- Listening to people’s stories can inspire and broaden our perspectives.
- Being open to new experiences and ideas can lead to personal transformation.
Sound Bites
- “Life plan communities are defined as a senior living community that has three or more different levels of living.”
- “There are 1900 life plan communities in the US, but only 31 in Colorado and one in Colorado Springs.”
- “Life Plan communities can be seen as a reflection of the aging population in America.”
- “The Midwest is much older than the Mountain States and the West Coast”
- “The Baby Boomer generation, known as the Age Wave, is now entering the senior living market”
- “Baby Boomers are driving quality. They’re driving choice.”
- “Are these senior folks really wanting to just watch Wheel of Fortune at six o’clock at night and that type of thing? It’s quite the contrary.”
- “They want enough control that they don’t feel like they have given up.”
- “They want a dependence; they want choices; they want all those kinds of things.”
- “That’s such an interesting aspect of making those decisions for themselves.”
- “Choice and risk”
- “It’s how you invest yourself.”
- “They’re the ones that take care of me.”
- “Life in a Life Plan community is rewarding.”
- “I love the staff. They’re the ones that provide the certainty.”
- “It’s the staff that makes the difference”
- “Better careers, pay, benefits, and amenities for the staff creates better resident satisfaction”
- “Life plan communities consist of three or more levels of living”
- “The staff at Greystone is outstanding.”
- “The psychic benefits of senior living are not quantifiable.”
- “The hunt for great talent in the hospitality industry has impacted Greystone.”
- “That has been a great improvement on top of better pay, better benefits, and recognition.”
- “I’m grateful for the Aberdeen Ridge community as it opens its doors and the confidence I have that it will serve its residents so well”
- “Just feeling really inspired about leadership.”
- “Senior living becomes an addiction.”
Chapters
00:00Introduction
02:43Levels of Care
04:46The Age Wave: Baby Boomers
07:34The Appeal of Life Plan Communities
09:41Taking Control of Your Life
12:15The Power of Taking Responsibility
14:15Creating a Positive Culture in Senior Living Communities
16:36Enhancing Resident Satisfaction through Staff Support
19:05The Impact of the Talent Hunt on Greystone
20:24Hospitality Training Program for CCRC Staffs
21:21Recognition and Appreciation
22:28Improving Pay and Benefits
23:56Creating a Welcoming Environment
27:42Gratitude for a Wonderful Day
28:02Confidence in the Community
28:10Exploring the Benefits of Senior Living
29:17Challenging Assumptions and Biases
29:45The Power of Listening to Stories
30:01Embracing New Experiences for Personal Transformation